The File Disputes feature allows citizens to report issues with providers and request admin intervention. Disputes are taken seriously and reviewed by admins who will mediate between parties to reach a fair resolution. Use this feature when you've tried to resolve issues directly with the provider but haven't reached a satisfactory outcome.
Before filing a dispute, try to resolve the issue directly with the provider. Many issues can be resolved through clear communication.
If direct resolution fails, go to your dashboard and click 'File Dispute' on the relevant quote or job. Select the dispute type (quality, pricing, communication, etc.).
Describe the issue in detail. Include dates, amounts, what went wrong, and what resolution you're seeking. Upload supporting evidence (photos, receipts, messages).
An admin will review your dispute within 2-3 business days. They may contact you and the provider for additional information.
The admin will propose a resolution based on the evidence. This may include refunds, provider corrective action, or mediation. Both parties must agree to the resolution.
Disputes may be rejected if insufficient evidence is provided or if the issue doesn't violate platform policies. Review the rejection reason and provide additional evidence if applicable.
Complex disputes may take longer than 2-3 days. Check your email for admin updates. You can also send a follow-up message through the dispute portal.
If you disagree with the admin's proposed resolution, you can appeal within 7 days. Provide additional evidence or reasoning for your appeal.